2C Wellness DentistrySMS Terms & Conditions
Communications, Text Messaging, and Telephone Services
2C Dentistry may communicate with patients and prospective patients by telephone, voicemail, email, and text message (SMS) regarding appointments, treatment coordination, scheduling requests, patient support, billing matters, insurance inquiries, account notifications, office updates, and other healthcare-related communications.
To facilitate these services, we may utilize third-party communication providers, including cloud-based telephone and messaging platforms such as Mango Voice and related telecommunications service providers. These vendors assist us in delivering communications efficiently and securely.
Information processed through these services may include:
- Name
- Telephone number
- Email address
- Appointment information
- Patient communication preferences
- Voicemail messages
- Call recordings (where permitted by law)
- SMS or text message content
- Date, time, duration, and metadata associated with communications
Third-party service providers are permitted to access information only as necessary to perform services on our behalf and are required to maintain appropriate safeguards to protect patient information.
Appointment Reminders and Patient Notifications
We may contact patients through phone calls, voicemail messages, emails, and text messages for purposes that include:
- Appointment confirmations
- Appointment reminders
- Treatment follow-up communications
- Scheduling changes
- Billing and payment notifications
- Insurance-related communications
- Practice announcements
- Emergency office notifications
By providing contact information to our office, you authorize us to communicate with you using the contact methods you provide, subject to applicable laws and regulations.
Text Messaging (SMS) Consent
If you provide your mobile phone number and consent to receive text messages, 2C Dentistry may send SMS communications regarding your care and interactions with our office.
Message frequency may vary based on appointments, treatment plans, account activity, and patient requests.
Message and data rates may apply according to your wireless carrier plan.
Consent to receive text messages is not a condition of receiving dental treatment or services.
SMS Opt-Out Instructions
You may opt out of receiving text messages from 2C Dentistry at any time by replying:
STOP
to any text message you receive from us.
After opting out, you may receive one final message confirming your request. For assistance, reply:
HELP
or contact our office directly.
Telephone Calls and Call Recording
Telephone calls with our office may be monitored or recorded for quality assurance, training, patient service, compliance, documentation, and security purposes where permitted by applicable law.
By continuing a call after notification of recording, you consent to such recording to the extent permitted by law.
Protected Health Information (HIPAA)
As a healthcare provider, 2C Dentistry is committed to protecting the privacy and security of patient information. We maintain administrative, technical, and physical safeguards designed to protect Protected Health Information ("PHI") in accordance with applicable federal and state laws, including the Health Insurance Portability and Accountability Act ("HIPAA"), where applicable.
We may use and disclose patient information for:
- Treatment
- Payment
- Healthcare operations
- Appointment scheduling and reminders
- Care coordination
- Legal and regulatory compliance
We limit disclosures to the minimum necessary information required to accomplish the intended purpose whenever applicable.
Third-Party Service Providers
We engage trusted third-party vendors to assist in operating our practice and website. These providers may support:
- Telephone and voicemail systems
- SMS messaging services
- Appointment scheduling
- Patient communication platforms
- Electronic health records
- Website hosting
- Data storage and security
- Analytics services
- Payment processing
Where required by law, vendors that may access Protected Health Information are required to enter into appropriate agreements and implement safeguards designed to protect patient information.
Mango Voice
Our communications infrastructure may include services provided by Mango Voice. Information transmitted through these systems may be processed in accordance with Mango Voice's privacy and security practices.
Additional information regarding Mango Voice's privacy practices can be found at: